LIMITED LIFETIME WARRANTY
HANDCRAFTED, HIGH PERFORMANCE EXHAUST SYSTEMS PROUDLY FABRICATED IN THE USA
WHY DOES SAWICKI SPEED OFFER A WARRANTY FOR THE LIFE OF THE PRODUCT?
Because you work hard for your money, and because we believe, fundamentally, that if we are lucky enough for our products to end up on your ride, that your exhaust is the last thing you should lose sleep over. Brag about? Yes! Worry over? No. Leave the worrying to us. Other manufacturers offer a marginal one-year warranty; some, as little as 30 days (*gasp!*)! Since 2011, Sawicki Speed is proud to recognize the trust that dealers and bike owners alike place in us, and the trust they exhibit when they sell, install, or ride Sawicki Speed products.
OUR GOAL is to provide your bike with the best sound and power combination that it is capable of creating. With that said, the volume, quality of sound, and the performance of an exhaust system will always vary due to engine displacement, cam timing and compression. Sawicki Speed Shop does not warranty sound or performance.
IF THE PRODUCT BREAKS we will do our best to remedy the situation. Sawicki Speed Shop products carry a limited lifetime warranty against manufacturer’s defects. Sawicki Speed must authorize all returns, and we must receive the entire system (inclusive of both head pipes, muffler body, mounting bracket, and exhaust gaskets) for full inspection prior to approving warranty claim. Sawicki Speed reserves the right to refuse a warranty claim upon inspection of said parts.
What is covered under the warranty?
The warranty warrants that the product shall be “free of defects in materials and workmanship during the lifetime of the product.” In short, this means that your Sawicki Speed product will perform and function for the purpose intended and the product will not be defective. It also means that Sawicki Speed will stand behind any defect in manufacturing, for life. Below are just a few examples of items that are covered:
- broken welds
- exhaust leaks caused by improper or inadequate welds
- broken muffler baffles
What is not covered under the warranty?
As with any limited warranty, there are a few items that are not covered under the warranty, such as normal wear and tear. Even though stainless steel is arguably one of the best, most durable materials for exhausts, they are still subject to environmental and atmospheric conditions and require regular maintenance and cleaning. Bike-side mounting brackets are not covered by warranty. Additionally, the included exhaust springs are not covered by warranty. Any product that has clearly been abused, crashed, or installed improperly will not be covered by warranty.
What about discoloration or blueing?
Discoloration is exclusively caused by improper air/fuel ratio, cam timing, carb jetting, long periods of idling, or slow speed travel under load, among other causes. It is the natural reaction of the stainless steel as a substrate and is not the result of a manufacturing defect. Indeed, many of our customers are specifically looking for the natural patina of a stainless steel pipe when they choose our products. As such, Sawicki Speed does not warrant against bluing or discoloration.
Are black pipes and mufflers covered under the warranty?
Sawicki Speed’s ceramic coatings are produced from powders and contain variable particle size distributions. The coatings are applied by handheld sprayers and contain ceramics which may cause minor differences in the finish. Small flaws and/or marks or inclusions in the finish are customary and most often do not constitute an issue covered by warranty or a flawed product. Sawicki Speed is not liable for coatings that have been damaged due to abuse, neglect, adverse road and environment conditions, accident and improper installation, or shows of evidence of adverse conditions.
Is the warranty transferable?
The warranty is exercisable only by the original retail purchaser of the product and is not transferable to any successor owner or other party. In other words, if someone sells their bike fitted with Sawicki Speed product, the warranty terminates upon the sale of the bike and the new owner does not have any rights pursuant to the limited lifetime warranty.
How is a warranty claim processed?
To obtain authorization to return a part under warranty, contact Sawicki Speed at firstname.lastname@example.org or email@example.com. We will provide a Return Authorization number (RA), together with details explaining how to return the product. All shipping costs must be prepaid by the shipper.
SHIP TO: Sawicki Speed Attn: Warranty 196 West Ashland St Doylestown, PA 18901 (IMPORTANT: MUST note RA NUMBER on the package!)
If a claim is validated, what is covered under the warranty?
Repair or replacement with a similar or like-kind product is the remedy, in the sole discretion of Sawicki Speed. Cost of, or associated with, removal and installation of any product are not included as part of this Warranty and the purchaser assumes sole responsibility for such removal and installation costs. In the event a claim is not validated, Sawicki Speed is still committed to providing the best customer service in our industry, and we will work with customers and dealers with our best efforts to offer a compromise that will help the customer and dealer.